Complaints handling policy

We are authorised and regulated by the Solicitors Regulation Authority (SRA).  We are committed to high quality legal advice and client care and aim to offer all our clients an efficient and effective service, and we are confident that we will do so in this case.   

However, if you would like to discuss how the service to you could be improved, or should there be any aspect of our service with which you are not satisfied, please contact either us on 01977 790999, by email to office@woods-solicitors.com or by post to Woods Solicitors (West Yorkshire) LLP, 1st Floor, 21 Beastfair, Pontefract, West Yorkshire, WF8 1AL.  We have a procedure in place which details how we handle complaints and this will be immediately be sent to you.  

If you would like to see a copy of our complaints procedure, at any other time, please let us know and we will arrange for a copy of our complaints procedure to be sent to you.  

We have eight weeks to consider your complaint. If for any reason we are unable to resolve the problem within that timeframe, then you may ask the Legal Ombudsman to consider the complaint.  The Legal Ombudsman may be contacted at PO Box 6806, Wolverhampton WV1 9WJ.  

Please be aware that any complaint, to the Legal Ombudsman, must usually be made within six months of your having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must usually be made within six years of the act or omission about which you are complaining occurring; or within three years from when you should have known about or became aware that there were grounds for complaint. However, the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010. For further information, you should contact the Legal Ombudsman on 0300 555 0333 or visit www.legalombudsman.org.uk.